Response Time
Need help? Our support team is ready to assist with account questions, verification and KYC issues, payment or technical concerns, and general feedback. Reach out for help with deposits, withdrawals, bonus claims or site performance and we will respond via live chat, email or phone. We aim for clear, practical answers and fast resolution so you can get back to playing with confidence. Support is available in English and French.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; response within 24h; include account ID) |
| General enquiries | [email protected] (billing and site info; email only; for press queries) |
| Affiliate enquiries | [email protected] (partner requests; reply Mon-Fri) |
| Phone | +1 416 372 9481 (voice support; limited hours; available in English and French) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your account username and up-to-date contact details to avoid delays. We aim to respond promptly and may request further verification where necessary.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple questions like account or payment queries are usually dealt with promptly, while issues requiring verification or third-party involvement may take longer depending on their complexity. If your request is urgent, include relevant details to help us resolve it faster.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site, from game selection to payments and mobile flow. Every message is reviewed carefully by our team and used to improve the service and user experience. Send your thoughts to [email protected] or use live chat, your input helps shape future updates.